Director of Operational Readiness

Location: Remote

Salary: $200,000–$230,000 per year plus equity

Company

hirify.global builds modern co-branded credit card and payment programs that help brands increase customer loyalty and value.

What you will do

• Own the full change management lifecycle across Customer Operations, from intake through implementation.
• Design and maintain a system of record for incoming changes, ownership, timelines, status, and roadmap visibility.
• Build mechanisms to size changes, scope training, and create associate-facing communications, documentation, and training materials.
• Partner with Product, Engineering, Operations, and Partner teams to deliver launches and operational changes completely and on time.
• Use automation and AI-assisted workflows to scale change management with a lean team.
• Lead and develop one direct report while representing operational readiness in major launch planning.

Requirements

• Demonstrated experience building and running change management, operational readiness, or implementation functions.
• Experience building and maintaining systems of record with project or ticketing tools such as JIRA, Linear, or Asana.
• Strong analytical ability to identify historical change gaps and prioritize interventions.
• Strong cross-functional communication and stakeholder management skills, including the ability to drive action without formal authority.
• Ability to operate autonomously, navigate ambiguity, and make decisions independently.
• Experience managing operational change through outsourced or BPO operating models, and using automation or AI-assisted workflows.

Nice to have

• Contact center, outsourcing, or customer operations experience.
• Experience in fintech, payments, or regulated environments.
• Experience scaling a function or team from early-stage operations to a structured model.
• Experience building cross-functional processes during rapid growth or launch activity.

Culture & Benefits

• Competitive compensation and equity packages.
• Remote work with flexible paid time off.
• Company-provided work computer of choice.
• Fully covered healthcare, including dependent coverage, with access to One Medical and an FSA option.
• 20 weeks of paid parental leave for primary caregivers and 8 weeks for all new parents.
• Access to technology and resources designed to support innovation, optimization, and productivity.