Sr Account Manager (SaaS)

Location: Remote, limited to candidates based in the UK or Ireland

Starting salary: $151,700–$212,000 OTE USD annually, or equivalent in local currency, depending on experience and market rates.

Company

hirify.global provides a SaaS platform for automated, behavior-based customer messaging across email, push notifications, in-app messages, and SMS.

What you will do

• Own the commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
• Drive customer growth by encouraging strategic platform adoption, identifying use cases, and articulating measurable ROI.
• Forecast renewal and expansion pipelines using a clear, repeatable methodology.
• Build relationships with stakeholders ranging from operators to Directors and VPs, acting as a trusted commercial advisor.
• Partner with Customer Success on account health and with Sales on expansion opportunities.
• Coordinate with Legal and Finance on complex renewals and cross-functional deal execution.

Requirements

• 3+ years of experience in Senior Account Management, Sales, or a related SaaS commercial role; 5+ years preferred.
• Direct ownership of a revenue target and experience managing approximately $5M ARR, primarily in the mid-market segment.
• Demonstrated ability to expand customer spend through adoption and value articulation, beyond overages or true-ups.
• Clear forecasting methodology and strong data-driven decision-making skills.
• Experience using usage data, health scores, and self-built dashboards.
• Strong communication skills with technical and non-technical stakeholders; must be based in the UK or Ireland.

Culture & Benefits

• Inclusive benefits package supporting employee and family well-being.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
• 16 weeks of paid parental leave and unlimited paid time off.
• Remote work and wellness stipends.
• Professional development budget.

Hiring process

• 30-minute video call with a recruiter.
• 45-minute video call with the hiring manager, followed by a take-home assignment.
• One-hour assignment review with the team; final candidates complete a background check and employment verifications.