Account Director (SaaS)

Location: Houston, Texas, United States (Remote)

Company

hirify.global provides SaaS-based credit risk management and trading solutions for the energy, utilities, and commodities trading sectors.

What you will do

• Own strategy, relationships, and commercial outcomes for complex enterprise accounts across the Credit and Compliance suite.
• Build account plans, lead QBRs, manage escalations, and mentor US Account Managers.
• Drive retention, renewals, customer satisfaction, cross-sell, and upsell across the managed portfolio.
• Generate new-logo opportunities through prospecting, networking, events, referrals, discovery meetings, and value-based presentations.
• Manage the full sales cycle, including proposals, negotiations, renewals, payment schedules, and closing.
• Collaborate with Professional Services, Product Development, Support, Finance, and Marketing on delivery, issue resolution, and client activities.

Requirements

• 8+ years of experience in enterprise account management, strategic customer success, sales development, or complex software/SaaS.
• Proven success meeting or exceeding retention, renewal, and expansion targets for large strategic accounts.
• Strong CRM proficiency with disciplined account data management, forecasting, and renewal tracking.
• Experience with Power BI or an equivalent reporting tool and with Customer Satisfaction/NPS programs.
• Bachelor’s or Master’s degree in Business, General Management, or a related field, or equivalent experience.
• Strong communication, negotiation, executive presentation, collaboration, and strategic planning skills.

Nice to have

• Domain knowledge in energy or commodities markets.
• Willingness to travel across regions as needed.

Culture & Benefits

• Remote role based in Houston, Texas.
• Commission plan tied to retention, renewals, and expansion ARR.
• Opportunity to work with senior stakeholders across Risk, Trading, Credit, Operations, IT, and executive leadership.
• Cross-functional collaboration across Sales, Professional Services, Product Development, Support, Finance, and Marketing.