3 дня назад
Customer Value Architect III (AI/SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Value Architect III (AI/SaaS): Building and executing customer adoption and value plans for B2B SaaS accounts with an accent on measurable outcomes, product usage, and stakeholder alignment. Focus on translating analytics and AI capabilities into ROI, leading enablement sessions, and coordinating expansion, renewal, and product escalations.
Location: San Francisco, US (Hybrid)
Company
is a product intelligence and event-based analytics platform that helps companies understand product usage and make data-informed decisions.
What you will do
- Own end-to-end value and adoption plans for a portfolio of B2B SaaS accounts.
- Build relationships with business and technical stakeholders and connect capabilities to customer outcomes.
- Run discovery, enablement, and best-practice sessions covering dashboard design, funnel analysis, retention modeling, and product usage.
- Monitor usage and account health, lead business reviews, identify adoption risks, and recommend underused features.
- Partner with Account Executives and renewal counterparts on expansion and renewal execution.
- Triage product questions, coordinate escalations with GTM, Product, and Engineering, and share successful practices with the wider team.
Requirements
- Experience in customer success, consulting, or a related field supporting B2B SaaS accounts.
- Experience managing relationships across business and technical stakeholders.
- Ability to translate technical concepts such as data models and product metrics for non-technical audiences.
- Experience connecting product usage to customer outcomes and ROI and building structured adoption plans.
- Hands-on experience with AI or agentic tooling, such as MCP-based workflows or LLM copilots.
- Collaborative approach and sound judgment when prioritizing accounts and actions.
Nice to have
- Background in product analytics, growth, or data-driven product development.
- Experience in technical advisory or professional services.
- Familiarity with analytics instrumentation, event tracking, or data tooling.
Culture & Benefits
- Medical, vision, and dental care.
- Mental wellness benefit, vacation, company holidays, enhanced parental leave, and volunteer time off.
- US benefits including pre-tax benefits, 401(k), wellness benefit, and holiday break.
- Culture centered on bold decisions, data-informed judgment, collaboration, candid relationships, customer focus, and simplicity.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →