GCM Client Administrator II - UK

Location: London, United Kingdom

Company

M&T Bank provides banking and global capital markets trust administration and servicing for private and institutional clients.

What you will do

• Administer trust and entity accounts for high-net-worth private and institutional clients.
• Serve as the primary point of contact for assigned clients, handling inquiries, requests, and service issues.
• Process account transactions, including cash disbursements, trades, account balances, new accounts, discretionary distributions, and trust terminations.
• Support account representatives with client strategy implementation, recommendations, documentation, and meetings.
• Manage relationships with internal and external service partners and escalate urgent issues appropriately.
• Maintain controls, risk standards, regulatory requirements, and audit-related actions.

Requirements

• At least four years of combined higher education and/or work experience, including at least one year of relevant experience with direct client contact.
• Strong customer service focus and satisfaction-oriented approach.
• Strong verbal and written communication skills.
• Ability to provide guidance to less experienced personnel while working without formal supervisory responsibility.
• Strong interpersonal, analytical, relationship-building, and problem-solving skills.

Nice to have

• Bachelor’s degree in Finance, Business, Economics, or Accounting.
• CCTS certification for a corporate trust focus.
• Experience with pertinent software applications and the ability to learn new systems.
• Experience working with administrative support areas and highly capable clients.

Culture & Benefits

• Work within a team environment focused on client service and effective internal support.
• Follow established corporate policies, risk standards, regulatory controls, and internal control requirements.
• Contribute to a professional environment that supports belonging and reflects the M&T Bank brand.