Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

Location: Hybrid, with onsite presence four days per week, within reasonable commuting distance of an M&T Bank regional office in Buffalo, Boston, Baltimore, Washington, Wilmington, New York, Bridgeport, or Burlington.

Salary: $136,000–$226,600 annual (USD)

Company

M&T Bank is a financial services organization with an enterprise platforms group focused on customer and employee experience capabilities.

What you will do

• Own the vision, roadmap, and backlog for the Qualtrics, UserZoom, User Research, and User Interviews research suite and ServiceNow SPM.
• Represent customer and stakeholder needs, communicate product decisions, and make autonomous choices aligned with product strategy.
• Partner with delivery teams to create analytics and communication tools that demonstrate product progress.
• Participate in agile team activities and ceremonies while focusing on measurable outcomes.
• Influence senior business partners across the organization and advocate for customer value.
• Apply design thinking and analytics to inform product design and understand customer needs.

Requirements

• Ability to work onsite four days per week from a reasonable commuting distance to one of the listed regional offices.
• Bachelor’s degree and at least six years of business, analytical, technical, or product experience; alternatively, at least ten years of combined higher education and work experience, including six years of relevant experience.
• Experience managing competing priorities, making independent decisions, and influencing outcomes.
• Knowledge of product design and development best practices, Agile and Lean principles, and design thinking.
• Experience partnering with user experience teams and developing or managing digital capabilities.
• Strong verbal and written communication skills.

Culture & Benefits

• Individual contributor role with responsibility for managing activities through influence, accountability, and ownership.
• Work within a dedicated agile team and collaborate with senior stakeholders across a matrixed organization.
• Opportunity to support customer-focused products and an environment centered on belonging.
• Compensation is market-informed and based on the successful candidate’s knowledge, skills, and experience.