Growth Customer Success Manager (AI)

Location: Seattle, Washington, United States

Total compensation: $110,000–$140,000, including variable pay based on quarterly goals.

Company

Yoodli is an AI platform for human skills that helps individuals and organizations improve communication, practice professional conversations, and upskill their workforces.

What you will do

• Retain and grow a portfolio of 40–60 mid-market customer accounts.
• Build strong customer relationships and increase satisfaction and product adoption.
• Understand customer business objectives and align Yoodli usage with those objectives.
• Run renewals, drive account expansion, and lead quarterly business reviews.
• Prioritize accounts based on customer health, adoption, sentiment, and other success indicators.
• Collaborate with sales, product, and leadership teams to deliver customer value.

Requirements

• 3–6 years of experience in customer success or account management.
• Proven success managing customer relationships, driving adoption, and achieving customer outcomes.
• Experience with renewals, expansion, and QBRs.
• Experience working cross-functionally with sales, leadership, and product teams.
• Proficiency with customer engagement platforms and CRM tools.
• Exceptional verbal and written communication skills, with the ability to clearly and persuasively articulate ideas.

Nice to have

• Deep understanding of the SaaS ecosystem and customer adoption strategies.
• Experience using AI to improve efficiency, outcomes, and customer experience.
• Ability to develop customer lifecycle strategies, playbooks, and best practices from onboarding through renewal and expansion.

Culture & Benefits

• Fast-paced startup environment with opportunities to build and scale the company.
• Daily collaboration with the founding team and mentors.
• Equity opportunities.
• Health, dental, and vision insurance, plus 401(k) plans.
• Flexible paid time off and free lunches at the office.
• Inclusive, motivated culture centered on humility, learning, bold action, and continuous iteration.