Strategic Account Manager (AI)

Location: Austin, Texas, United States; hybrid

Base salary: $80K–$110K per year; meaningful equity

Company

hirify.global is a healthtech startup building a conversational AI platform for healthcare communication, including patient calls and texts for scheduling, billing, retention, and related workflows. The platform is designed around security and compliance and integrates with existing healthcare infrastructure.

What you will do

• Own customer account health, retention, growth, communication, expectations, and long-term success from implementation handoff through post-go-live.
• Monitor agent performance across containment, transfers, reschedule, cancellation, and confirmation rates; review call logs and identify issues before they escalate.
• Recommend call-flow improvements and turn product issues into tickets for Product and Engineering, following them through resolution while keeping customers informed.
• Build trusted-advisor relationships, run regular check-ins and program reviews, and provide clear status recaps.
• Support soft launches, go-lives, ongoing agent updates, new locations, providers, voice and script changes, onsite visits, whiteboarding sessions, and industry events.
• Create performance reports and ROI models, communicate customer value to leadership, identify expansion opportunities, and support Sales and Solutions with scoping, renewals, order forms, and invoicing follow-up.

Requirements

• 3+ years of experience in account management, customer success, or a similar client-facing role.
• Strong written and verbal communication, including reading between the lines, building excitement, and handling pushback confidently.
• Strong storytelling skills with the ability to turn data into a clear story about value.
• Collaborative approach and ability to work cross-functionally while wearing multiple hats.
• Strong attention to detail and ability to keep customer and internal-team workstreams on track.
• Comfort working with spreadsheets, dashboards, and performance data and explaining what the numbers mean.
• Proactive approach, comfort with ambiguity, and judgment about when to solve problems independently or escalate.
• Ability to build from the ground up, adapt to change, pivot quickly, and work effectively in a fast-paced startup.

Nice to have

• Experience in healthcare, healthtech, or working with medical practices.
• Daily use of AI or automation tools to work faster.
• Background in practice operations, revenue cycle, or patient scheduling.
• Exposure to SQL, BI tools, or call center metrics.

Culture & Benefits

• Hybrid work in Austin, Texas.
• Meaningful equity and ownership in a fast-growing healthtech startup.
• Opportunity to work on conversational AI for healthcare communication, with security and compliance at the core.
• Cross-functional collaboration with Product, Engineering, QA, Sales, and Solutions.