Client Success Manager (AI)

Location: Remote worldwide; working hours are 9am to 6pm East Coast Time. The posting also references New York, NY, United States.

Company

hirify.global provides a telehealth SaaS platform that helps entrepreneurs and businesses launch direct-to-consumer telemedicine companies.

What you will do

• Own the full customer lifecycle, including onboarding, value realization, engagement, expansion, and renewals.
• Build logic-based questionnaires and asynchronous visits through the Bask platform.
• Use LLMs to draft communications, structure customer problems, and clarify intent before applying human judgment.
• Make platform automation clear and trustworthy for customers through proactive communication.
• Manage customer data, analyze engagement metrics, and communicate trends and opportunities to stakeholders.
• Deliver platform demos, answer technical questions, triage software and order-related issues, and document effective AI-native workflows.

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience managing a large or enterprise customer book of business.
• Strong written and verbal communication skills.
• Creative problem-solving, independence, organization, and the ability to manage multiple projects in a fast-paced environment.
• Comfort collaborating with product, sales, marketing, and other teams.
• Availability to work weekends and during East Coast Time working hours.

Culture & Benefits

• Remote worldwide work arrangement.
• AI-first and customer-obsessed Customer Success workflow.
• Startup environment focused on speed, bold ideas, ownership, accountability, and teamwork.
• Opportunity to work directly with patients, providers, partners, and customer stakeholders.