Client Success Manager (AI)

TL;DR

Client Success Manager (AI): Managing the full customer lifecycle for a telehealth SaaS platform with an accent on AI-first workflows and data-driven engagement. Focus on building logic-based questionnaires, driving user adoption, and ensuring customer success through proactive, AI-assisted communication.

Location: Must be based in New York, United States

Company

hirify.global is a rapidly growing telehealth platform empowering entrepreneurs to launch DTC telemedicine companies quickly and easily.

What you will do

• Own the full customer lifecycle including onboarding, value realization, engagement, and renewals.
• Utilize LLMs as a primary tool to draft communications, structure problems, and refine customer needs.
• Build and maintain logic-based questionnaires and workflows within the platform.
• Analyze customer engagement metrics to identify trends and opportunities for value delivery.
• Triage software and order-related issues for accounts, including weekend availability.
• Document and share AI-native workflows to improve team performance.

Requirements

• 5+ years of experience in Customer Success, Client Services, or SaaS.
• Experience managing large- to enterprise-sized customer books of business.
• Must be based in New York, United States.
• Strong creative problem-solving skills and an entrepreneurial mindset.
• Highly articulate with excellent written and verbal communication skills.
• Ability to juggle multiple projects in a fast-paced startup environment.

Culture & Benefits

• Culture of extreme ownership, accountability, and teamwork.
• Fast-paced startup environment where bold ideas are favored.
• Opportunity to work with cutting-edge AI-first workflows.
• Collaborative team environment with a focus on customer obsession.