Customer Success / Account Manager (AI)

Location: New York, NY, United States; hybrid work model with in-office work preferred and approximately 25% travel.

Salary: $100,000–$130,000 base annually; $200,000 OTE.

Company

A bootstrapped, profitable startup building AI agents for the home-services industry, including HVAC, plumbing, roofing, and remodeling.

What you will do

• Own retention and net revenue retention across a portfolio of enterprise home-services accounts.
• Build the customer success function and playbook from the ground up.
• Drive expansion revenue through upsell and cross-sell initiatives.
• Partner with sales, product, leadership, and founding team members to deliver strong customer outcomes.
• Travel to customer locations approximately 25% of the time.

Requirements

• 2–4 years of experience in customer success, account management, or another revenue-oriented role.
• Strong commercial instincts and a track record of driving expansion and net revenue retention.
• Experience creating processes or functions from scratch.
• Comfort with approximately 25% travel.
• Able to work in a hybrid model from New York, NY.

Nice to have

• Background in home services, trades, or field-service management software.
• Early-stage startup experience.

Culture & Benefits

• Small, high-ownership team with direct access to the founding team.
• Opportunity to shape how the customer base and customer success function scale.
• Compensation tied to delivered retention and expansion results.
• Approximately 25% customer travel.