Principal Strategic Customer Success Partner (Commercial)

TL;DR

Principal Strategic Customer Success Partner (Commercial) (Supply Chain and Logistics): Managing and expanding enterprise transportation management accounts with an accent on customer strategy, network analysis, savings initiatives, and executive-level business reviews. Focus on translating complex performance data into actionable recommendations, coordinating cross-functional delivery, and meeting contractual savings commitments.

Location: Hybrid role based in Exton, Pennsylvania, or Newport, Kentucky, United States; travel to customer sites of up to 35% may be required. No immigration sponsorship or transfer is available.

Company

hirify.global provides technology, transportation capacity, and real-time shipment data to help companies move goods more reliably and efficiently.

What you will do

• Own customer strategy and manage savings initiatives and action items across assigned enterprise accounts.
• Coordinate with Operations, Analytics, Commercial, Brokerage, Engineering, and analyst teams to deliver measurable customer value.
• Lead monthly and quarterly business reviews, executive presentations, and customer-facing discussions.
• Perform complex network and performance analysis to identify savings opportunities and actionable recommendations.
• Prioritize projects across internal and external stakeholders to achieve annual savings goals and contractual commitments.
• Build relationships from C-suite leaders to frontline associates and support contract renewals and commercial discussions.

Requirements

• 8+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.
• Experience managing customer relationships, leading customer meetings, and presenting business insights or performance data.
• Strong communication, cross-functional collaboration, project management, and relationship-building skills.
• Ability to perform complex analysis and use data-driven insights to support decision-making.
• Proficiency or familiarity with SQL, Google Cloud Platform, Tableau, Salesforce, Google Workspace, and transportation management systems.
• High school diploma or GED equivalent; a bachelor's degree in Supply Chain, Logistics, Business, or a related field is preferred.

Nice to have

• 10+ years of relevant experience.
• Advanced proficiency in SQL, Google Cloud Platform, Tableau, Salesforce, Google Workspace, and transportation management systems.
• AI-adjacent mindset focused on modernizing and optimizing workflows.
• Demonstrated success in savings ideation and coordinating deliverables among multiple stakeholders.

Culture & Benefits

• Hybrid work with customer-site travel of up to 35% as required.
• U.S. employees working more than 30 hours per week may receive health, dental, and vision coverage.
• Benefits may include 401(k) matching, financial and mental wellness programs, parental leave, disability coverage, and life insurance.
• Eligible employees may receive performance or sales incentives, equity awards, and other role-dependent compensation.
• Role provides exposure to diverse internal and external stakeholders and supply chain improvement initiatives.