Principal Strategic Customer Success Partner (Supply Chain)

Location: Hybrid in Exton, Pennsylvania, or Newport, Kentucky, United States. Travel up to 35% as required. No immigration sponsorship or transfer is available for this role.

Company

hirify.global helps companies move goods reliably and efficiently by combining transportation technology, people, capacity, and real-time shipment data.

What you will do

• Own customer strategy, account plans, and execution across assigned enterprise transportation management accounts.
• Manage savings initiatives and action items, prioritize projects, and drive delivery against annual savings goals and contractual commitments.
• Partner with Operations, Analytics, Commercial, Brokerage sales and operations, engineering, and analyst teams to deliver measurable customer value.
• Lead customer business reviews, including MBRs and QBRs, as well as executive-level presentations.
• Perform complex network and performance analysis, translate insights into recommendations, and identify supply chain savings opportunities.
• Build relationships with customer stakeholders from the C-suite to frontline associates and support contract renewals and commercial discussions.

Requirements

• 8+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.
• High School Diploma or GED equivalent.
• Experience managing customer relationships in a client-facing role.
• Experience leading customer meetings and presenting business insights or performance data.
• Strong communication, cross-functional collaboration, and relationship-building skills.
• Ability to execute complex analysis, analyze data, and use insights to support decision-making.
• Proficiency or familiarity with SQL, Google Cloud Platform (GCP), Tableau, Salesforce, Google Business Suite, and TMS.

Nice to have

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
• 10+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.
• Advanced proficiency in SQL, Google Cloud Platform (GCP), Tableau, Salesforce, Google Workspace, and TMS.
• An AI-adjacent mindset focused on modernizing and optimizing workflows.
• Demonstrated success in project management, savings ideation, and coordinating deliverables across multiple internal and external stakeholders to meet strict contractual commitments.

Culture & Benefits

• Full-time hybrid work with regular customer-site travel as required.
• U.S. employees working more than 30 hours per week may be eligible for company-sponsored health, dental, and vision plans.
• Benefits may include 401(k) matching, financial and mental wellness programs, parental leave, disability coverage, and life insurance.
• U.S.-based employees may be eligible for performance or sales incentive bonuses, equity awards, and other role-dependent compensation.