Onboarding Specialist (Software)

Location: Melbourne, Australia; hybrid model with 1–2 days per week in the Melbourne CBD office

Company

hirify.global provides vertical software, embedded payments, and AI-powered capabilities for service-based and membership-based businesses, including education and childcare.

What you will do

• Manage multiple end-to-end customer implementations across a typical 7–10 week onboarding journey.
• Coordinate timelines, milestones, data migration activities, implementation tasks, and go-live readiness.
• Build customer relationships, manage expectations, identify risks early, and provide regular progress updates.
• Use Excel and import tools to support data migration and troubleshoot platform challenges.
• Guide customers in using the Xplor platform and recommend best-practice approaches for childcare operations.
• Collaborate with Sales, Training, Account Management, Support, and the Onboarding Team Lead.

Requirements

• 1–2 years of experience in onboarding or implementation, ideally in a SaaS or technology business.
• Experience using a CRM to manage onboarding or implementation processes; Salesforce experience is preferred.
• Strong proficiency in Microsoft Excel or data management.
• Excellent written and verbal English skills.
• Strong relationship-building, active listening, communication, organisational, and project coordination skills.
• Must be an Australian citizen or have documented eligibility and the right to work in Australia.

Culture & Benefits

• Hybrid and flexible working arrangements.
• Paid parental leave programs.
• Three additional GiveBack Days for volunteering and community impact.
• Diversity and inclusion initiatives, including a D&I Council and Global Mentorship Program.
• Access to free mental health support.
• Visa sponsorship is not available at hire or at any later time.

Hiring process

• Submit a resume through the careers portal or an external job board.
• Include the word “moonshot” at the top of the message to the Hiring Manager.