Manager of Implementation (Software)

Location: 3000 Melbourne, VIC, Australia; hybrid work with 2–3 days per week in the office and the remainder from home

Company

hirify.global provides vertical software, embedded payments, and AI-powered capabilities for service-based and membership-based industries, including education.

What you will do

• Lead, coach, and develop the Onboarding team, supporting engagement, accountability, performance, and KPI outcomes.
• Manage team capacity, priorities, and daily onboarding delivery across Xplor Education software products.
• Improve onboarding, migration, and offboarding processes to increase quality, efficiency, and customer adoption.
• Partner with Sales, Product, Customer Success, and Billing to resolve issues and improve customer handoffs.
• Coordinate complex customer onboarding projects, manage risks, and maintain clear stakeholder communication.
• Use data, customer feedback, and team insights to drive decisions, continuous improvement, and scalable onboarding strategy.

Requirements

• At least 5 years of experience leading and developing customer-facing teams.
• Strong experience in customer onboarding, implementation, or service delivery, ideally in SaaS, software, or education technology.
• Ability to manage team priorities, workload, and daily operations in a fast-paced customer environment.
• Experience using data, customer feedback, and team insights to identify trends and improve quality and efficiency.
• Strong stakeholder management and communication skills, including issue resolution, priority alignment, and change support.
• Must be legally authorised to work in Australia; visa sponsorship is not available.

Culture & Benefits

• Values include finding a better way, doing the right thing, direct communication, teamwork, and ownership.
• Flexible working arrangements with a hybrid office and home-working model.
• Paid parental leave and three additional days off for community volunteering.
• Access to diversity and inclusion initiatives, including a global mentorship program.
• Unlimited access to Cornerstone Learning, with 10% of working time devoted to career development.
• Free mental health support.

Hiring process

• Submit a CV and cover letter through the careers portal or an external job board.
• Include the word “moonshot” at the top of the cover letter.