Bilingual Universal Banker (Spanish & English) Back Bay branch

Location: Boston, Massachusetts, United States of America; onsite work in the Back Bay branch

Salary: $21.68–$36.13 hourly (USD)

Company

M&T Bank provides Consumer and Business Banking services through its branch network.

What you will do

• Serve Consumer and Business Banking customers through sales, service, digital engagement, appointments, and walk-in support.
• Educate customers on banking solutions, recommend products based on identified needs, and refer complex needs to appropriate banking partners.
• Process customer transactions, open accounts, support loan origination, review overdrafts, and resolve customer complaints.
• Manage lobby interactions and proactively identify opportunities to retain and expand customer relationships.
• Support AML, BSA, and KYC activities, identify suspected fraud, and maintain required compliance and operational controls.
• Document customer interactions and appointments and coordinate with internal teams to resolve branch operational issues.

Requirements

• High school diploma or GED.
• At least one year of retail sales, call center, customer service, or telesales experience.
• Bilingual Spanish and English communication skills based on branch needs.
• Strong verbal and interpersonal communication skills, including the ability to handle difficult customer conversations.
• Organization, time management, prioritization, and the ability to work under critical time constraints in a team environment.
• Ability to work face-to-face with customers, stand for long periods, use hands and fingers for extended periods, read fine print, and lift 5–30 pounds.

Culture & Benefits

• Customer-centric branch environment focused on empathy, adaptability, belonging, and digital fluency.
• Opportunity to support both Consumer and Business Banking customers in multiple branch capacities.
• Work is performed in an open, face-to-face customer environment.
• Compensation is market-informed and based on the successful candidate’s knowledge, skills, and experience.