Senior Design Researcher (AI)

Location: London, with hybrid working requiring at least two days per week or 40% of working time at an office site

Salary: £72,702–£80,780 per year

Company

hirify.global is a large banking organisation developing financial products and services for millions of customers.

What you will do

• Develop and lead the research strategy for Intelligent Customer Products within a multidisciplinary design, product, and engineering team.
• Manage research plans and roadmaps for a service or product area.
• Support the development of AI-powered products and the experiences around them.
• Conduct generative, evaluative, exploratory, and discovery research across the product development lifecycle.
• Research customer problems and opportunities to guide product and service development.
• Communicate actionable insights to create shared understanding of user needs and opportunities.

Requirements

• 5+ years of experience working with design and product teams to identify and prioritise research questions.
• Experience creating research roadmaps and plans that set short-term objectives and strategic direction.
• Deep qualitative research experience, including moderated and unmoderated usability testing, concept testing, and depth interviews.
• Experience combining qualitative and quantitative research methods.
• Experience with ethnographic methods such as contextual enquiry or diary studies.
• Ability to synthesise research and data from multiple sources and influence business stakeholders clearly and concisely.

Culture & Benefits

• Work within a 40+ person Design Research team and a wider Design Research and Analytics community.
• Access to mentoring, collaboration, and opportunities to learn new research approaches.
• Hybrid working, generous pension contributions of up to 15%, and an annual performance-related bonus.
• Share schemes, including free shares, and lifestyle benefits such as discounted shopping.
• 30 days of holiday plus bank holidays, wellbeing initiatives, and parental leave policies.
• Inclusive workplace with reasonable adjustments available during the recruitment process.