Customer Care / Customer Support Specialist (Fintech)

Customer Care / Customer Support Specialist

Company

Spiko

Conditions

5 days agoJunior Paris office Hybrid Customer Support Jobs by Spiko

Spiko Spiko is a French MiFID-licensed fintech that issues tokenized money market funds invested in treasury bills and bank swaps, offering daily yields with daily liquidity. Series A5 current maintainers 4 active leads 1 new active lead 1 lead step-downTeam intelligence Maintainer signals as of 8/14/2026 6 rue des Immeubles Industriels, 75011 Paris, France, France Funding history Series A ($22M) Investors Index Ventures Bpifrance White Star Capital Blockwall Rerail Projects Spiko RWA Tokenisation Platform About Spiko Spiko is a Paris-based fintech licensed by the French ACPR as a MiFID investment firm, offering regulated tokenized money market funds to businesses and individuals. Its products invest in treasury bills from core Eurozone countries or use collateralized total return swaps with Tier 1 banks to deliver daily interest. Fund shares are issued as ERC-20 tokens on public blockchains including Ethereum, Stellar, Arbitrum, and Polygon, enabling 24/7 transfers and API access. Spiko acts as transfer agent, tokenization platform, and broker. Products are supervised by the French AMF. View jobs by Spiko

Skills

Ai Automation Care Communication Customer Documentation Feedback Fintech Intercom Support Triage Zendesk

Candidate Availability

Remote · Preferred Paris · Required Hybrid · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You respond to inbound support requests from individual, corporate, and institutional investors across European markets. You resolve issues, triage escalations, improve AI-powered support workflows, maintain help-center documentation, monitor account health, gather client feedback, and develop scalable engagement strategies. You also identify recurring problems, improve support processes, and collaborate with Product, Engineering, and Operations.

Requirements

• 1–2 years of experience in a support or customer care role
• Experience with Intercom Zendesk or similar support tools
• Excellent written and verbal communication
• Ability to handle multiple conversations simultaneously
• Ability to explain complex topics clearly
• Experience supporting clients across multiple European jurisdictions
• Fluency in French at native level
• Professional proficiency in English

Responsibilities

• Respond to inbound support requests across channels
• Resolve client issues and provide timely follow-up
• Design and improve AI-powered support workflows
• Triage and prioritize requests
• Escalate critical issues
• Create and maintain support documentation
• Monitor account health scores and triggers
• Gather client feedback for product and service improvements
• Design scalable client engagement strategies
• Identify recurring client experience problems
• Build internal playbooks and escalation procedures
• Analyze ticket trends and proactively surface answers

Benefits

• Competitive salary
• Stock options
• Hybrid work
• Remote-friendly work arrangement
• 100% company-covered health insurance
• Latest-generation laptop
• Industry-leading software
• Monthly perks budget
• 50% public transport pass reimbursement or Forfait Mobilités Durables
• Referral bonus
• Regular afterworks
• Biannual offsites

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