Senior CSM

Location: Paris, with an office-first in-person culture. Occasional work from home is supported when it best fits the work.

Company

hirify.global builds an enterprise AI platform that connects company knowledge and tools with customizable agents for coordinated execution.

What you will do

• Lead the full customer lifecycle for key and strategic accounts, driving adoption, retention, and expansion.
• Identify high-impact AI use cases and translate them into repeatable rollout plans aligned with customer goals and product capabilities.
• Partner with customer executives and stakeholders on organizational AI transformation, change management, governance, and adoption.
• Run Executive Business Reviews and measure value through time savings, cost reduction, and operational improvements.
• Coordinate AI Deployment Strategists, Forward-Deployed Engineers, Product, and Sales to deliver cohesive customer outcomes.
• Represent customer feedback and usage insights in product development while helping build scalable CS playbooks, health frameworks, and processes.

Requirements

• At least 5 years of experience in Customer Success, with a track record of driving adoption, retention, and expansion for key and strategic customers.
• Experience building C-level relationships, leading Executive Business Reviews, and navigating complex stakeholder structures.
• Experience developing and deploying digital adoption, enablement, change management, or transformation strategies for complex technical products.
• Ability to guide customers through long-cycle adoption journeys of 6–9 months and communicate technical concepts clearly.
• Excellent communication skills in English and French, including written and presentation skills for executive audiences.
• High ownership, initiative, adaptability, and the ability to manage complex accounts with minimal supervision.

Nice to have

• Experience in the SaaS inhirify.globalry.
• Experience with AI-driven products or emerging technology categories.

Culture & Benefits

• Office-first, in-person collaboration in Paris, San Francisco, and New York.
• Flexibility to work from home when it better supports the work being completed.
• Fast-paced environment with strong ownership, rapid decision-making, and a focus on users.
• Opportunity to shape a new category of AI-native Customer Success and human-agent collaboration.
• Inclusive hiring approach that values diverse perspectives, potential, and passion.