обновлено 4 дня назад
Customer Support Consultant (French)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Consultant (French) (3D scanners and software): Providing technical support for 3Shape hardware and software while managing customer cases and collaborating with internal departments, with an accent on French- and Ukrainian-language communication, troubleshooting, and customer relationships. Focus on diagnosing technical issues, documenting cases in the CRM, escalating feedback, and supporting resellers and end-users through online sessions, phone, email, and occasional on-site events.
Location: Kyiv, Ukraine; office-based role in UNIT.City
Company
Develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries with teams and production sites across Europe.
What you will do
- Provide efficient technical support for 3D scanners and related software through online sessions, phone, email, and occasional on-site events.
- Manage support cases by gathering customer information according to company procedures.
- Record customer cases and relevant details in the CRM.
- Collaborate with other departments and escalate customer feedback when needed.
Requirements
- Customer-oriented approach with strong communication and active-listening skills.
- Strong written and spoken French and Ukrainian at B2 level or higher.
- Upper-Intermediate English or higher for internal communication.
- Problem-solving, logical thinking, analytical, multitasking, and empathetic skills.
- Results-driven and stress-resistant mindset with a commitment to continuous learning.
Culture & Benefits
- Meaningful work supporting the future of dentistry.
- Professional, friendly, multicultural, and supportive environment.
- Professional growth and development opportunities.
- Healthy work-life balance.
- 24 working days of annual vacation, medical insurance, paid sick leave, and maternity and paternity leave.
- Office breakfasts and lunches, free employee parking, and occasional business trips to Western Europe.
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