Principal Customer Success Manager (FinTech)

Location: Paris (Victoire), France; hybrid workplace model

Company

SimCorp, an independent subsidiary of hirify.global Group, provides integrated investment management solutions for investment and asset managers.

What you will do

• Build and maintain strategic relationships with major and complex financial clients.
• Drive customer success planning, adoption activities, KPI tracking, and value realization.
• Establish customer governance models and lead Quarterly Business Reviews.
• Maintain long-term C-level relationships and support discussions on industry trends, operating models, and business opportunities.
• Own renewal activities, improve net retention, identify optimization opportunities, and position additional products or services.
• Collaborate with Sales, Go to Market, Offer Management, Client Services, and customer stakeholders on complex engagements.

Requirements

• Knowledge of investment management or buy-side technology.
• Extensive experience across the asset management or asset owner industry value chain.
• Experience with customer success planning and driving adoption.
• Commercial acumen, strong communication, organization, problem-solving, and outcome orientation.
• Fluency in English and French.

Culture & Benefits

• Flexible working hours and a hybrid workplace model.
• Salary, bonus scheme, and pension.
• Three weeks per quarter for skills development and company development through IP sprints.
• Personalized professional development support.
• Collaborative, inclusive, and equal-opportunity environment.

Hiring process

• Applications are submitted in English through the career site.
• Applications are processed continually, with an approximate CV review time of three weeks.
• Candidate feedback is requested during the process.