2 дня назад
Principal Customer Success Manager (FinTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Principal Customer Success Manager (FinTech): Building strategic partnerships with complex asset-management clients to drive adoption, value realization, renewals, and net retention with an accent on C-level relationship management, success planning, and customer governance. Focus on coordinating cross-functional adoption programs, shaping complex renewal business cases, and navigating global operating models for major financial clients.
Location: Paris (Victoire), France; hybrid workplace model
Company
SimCorp, an independent subsidiary of Group, provides integrated investment management solutions for investment and asset managers.
What you will do
- Build and maintain strategic relationships with complex financial-services customers and support their business outcomes.
- Create and execute customer success plans, adoption activities, and measurable KPI frameworks.
- Establish customer governance models and lead Quarterly Business Reviews with customer and internal stakeholders.
- Develop long-term C-level relationships focused on industry trends, value realization, and business opportunities.
- Drive renewals, expansion, positive net retention, and positioning of additional products and services.
- Collaborate with Sales, Go to Market, Offer Management, and Client Services on customer experience and complex renewals.
Requirements
- Knowledge of investment management or buy-side technology and extensive experience in the asset management or asset owner industry value chain.
- Experience with customer success planning and driving product adoption.
- Ability to influence business process and operating model discussions using business insights.
- Commercial acumen, strong communication, organizational, problem-solving, and outcome-oriented skills.
- Fluency in English and French required.
Culture & Benefits
- Flexible working hours and a hybrid workplace model.
- Three weeks per quarter for IP sprints focused on skills development and company development.
- Personalized professional development support.
- Salary, bonus scheme, pension, and work-life balance benefits.
- Inclusive, equal-opportunity environment with a focus on collaboration, diversity, and employee growth.
Hiring process
- Applications must be submitted in English through the career site.
- Applications are reviewed continually; the approximate CV review time is three weeks.
- Candidate feedback is requested during the recruitment process.
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