Customer Success Manager (French & Spanish Markets)

Location: Paris, hybrid.

Company

hirify.global is an AI-powered spend management and procurement platform covering purchasing, payment cards, expenses, invoices, and accounting automation.

What you will do

• Manage a portfolio of 120–150 French- and Spanish-speaking mid-market accounts and build relationships with CFOs, Finance Directors, and other decision-makers.
• Lead onboarding, account reviews, success planning, adoption, and long-term customer retention.
• Monitor account health and usage data, identify churn risks, and demonstrate customer ROI.
• Identify upsell and cross-sell opportunities and partner with Account Managers on renewals and expansion.
• Share structured customer feedback with Product, Marketing, and Sales and support feature launches in the French and Spanish markets.
• Contribute to customer advocacy through testimonials, referrals, and case studies.

Requirements

• Fluent or native French and Spanish, plus professional working proficiency in English.
• Experience in Customer Success, Account Management, Client Management, or another customer-facing role.
• Consultative customer approach, strong ownership, autonomy, and the ability to manage a sizeable account portfolio.
• Ability to build relationships with senior stakeholders and communicate effectively across teams.
• Analytical mindset with the ability to use customer data to identify risks and opportunities.
• Genuine interest in customer experience, SaaS, and long-term partnerships.

Nice to have

• Experience in SaaS, fintech, payments, accounting, ERP, or financial software.
• Experience working with Finance or Operations teams.
• Experience managing a mid-market portfolio at scale.
• Familiarity with Salesforce, HubSpot, Gainsight, Planhat, Intercom, or similar platforms.

Culture & Benefits

• Hybrid policy with four remote days per month and three full remote weeks per year.
• Premium health insurance and access to mental health and wellbeing support.
• Lunch subsidy through a Swile card and access to a Gymlib pass.
• Apple equipment, office snacks, and a collaborative workplace.
• International workforce spanning more than 35 countries with an emphasis on ownership, curiosity, kindness, and inclusion.