Business Systems Analyst VII - Metrics and Analytics (Fintech)

Location: Buffalo, New York, United States of America

Salary: $123,600–$206,000 annual (USD)

Company

M&T Bank is a banking and financial services organization.

What you will do

• Define, document, standardize, and govern enterprise technology metrics across reliability, delivery, productivity, quality, risk, financial, talent, Agile Operations, and SDLC domains.
• Own the Technology Metrics Framework, metric catalogs, KPI/KRI definitions, business rules, calculation logic, thresholds, data lineage, systems of record, and reporting standards.
• Lead technology leadership reporting through Tech ART Playbooks, Agile Operations dashboards, SDLC scorecards, executive routines, and performance reviews.
• Establish repeatable reporting processes using enterprise platforms and replace manual data collection with trusted, governed reporting.
• Develop executive-ready narratives explaining trends, risks, performance drivers, improvement opportunities, and recommended actions.
• Partner with leadership, stakeholders, and the Lead Engineer to translate reporting needs into technical specifications, data requirements, and implementation roadmaps.

Requirements

• At least 10 years of combined higher education and/or operational, business analytics, or systems development experience.
• Experience as a Senior Business Systems Analyst, Metrics Analyst, Reporting Analyst, Process Analyst, Governance Lead, Product Owner, or in a similar role.
• Deep experience defining KPIs, KRIs, scorecards, dashboards, business rules, and performance measurement frameworks.
• Strong understanding of Agile delivery, SDLC processes, engineering practices, software development metrics, and operational reporting.
• Experience with executive reporting, governance frameworks, data definitions, metric standards, and organizational performance measurement strategies.
• Strong facilitation, communication, stakeholder management, and executive presentation skills.

Nice to have

• Experience with Jira, ServiceNow, GitLab, Zephyr, Power BI, SQL, Confluence, SharePoint, Snowflake, or enterprise analytics platforms.
• Knowledge of DORA metrics, Flow Metrics, Value Stream Management, Agile metrics, software engineering effectiveness, and technology governance.
• Experience in banking, financial services, technology governance, risk management, or enterprise transformation.
• Certifications such as CBAP, PMI-PBA, SAFe, PMP, Lean Six Sigma, ITIL, Agile, Data Analytics, or business architecture certifications.

Culture & Benefits

• Full-time position with market-informed compensation.
• Focus on enterprise-wide adoption, training, communications, playbooks, and continuous improvement of technology measurement practices.
• Opportunity to shape future-state capabilities including flow metrics, outcome metrics, SDLC compliance indicators, value-stream analytics, platform engineering metrics, and developer productivity insights.