Employee Benefits Relationship Manager (Insurance)

Location: Greensboro, NC, USA

Company

Brown & Brown operates with a merit-based culture focused on customer service, teamwork, and professional development.

What you will do

• Build and maintain relationships with customers and insurance carriers as the primary day-to-day contact.
• Provide proactive customer support and resolve inquiries about policies, coverage changes, new policies, certificates, billing, and payments.
• Coordinate team work and manage project plans, tasks, deliverables, and customer timelines.
• Support implementation of new coverage lines by setting up accounts, collecting documentation, and reviewing plan details.
• Manage renewal, sales, and insurance operations compliance documentation in agency management systems.
• Stay current on industry developments, legislation, products, technology, and licensing-related continuing education.

Requirements

• Active Life, Accident, and Health License
• At least 2 years of customer service experience in the insurance industry.
• Strong knowledge of medical, short-term and long-term disability, life, AD&D, voluntary benefits, dental, and vision coverage.
• Experience with employee benefit account renewals, service needs, and customer escalations.
• Strong verbal and written communication skills and a high level of confidentiality.
• Proficiency with Microsoft Windows, Word, Excel, and PowerPoint.

Culture & Benefits

• Medical/Rx, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off, holidays, preferred partner discounts, and additional benefits.
• Training, professional development, knowledge sharing, and continuing education opportunities.