24/7 Monitoring Support Engineer

Location: Remote within Romania; 12-hour rotating day and night shifts required

Company

hirify.global is a technology services company providing software development, digital evolution, and managed services for clients across retail, manufacturing, finance, and banking.

What you will do

• Proactively monitor distributed systems, servers, and applications using Nagios, Check MK, Zabbix, and Grafana.
• Triage, categorise, prioritise, and escalate incidents and service requests through Jira Service Management and ServiceNow.
• Perform scheduled checks across operating systems, networks, databases, and cloud resources, taking corrective actions to maintain SLAs.
• Coordinate with internal teams, external vendors, and AWS, Azure, and GCP providers during critical incidents.
• Maintain runbooks, dashboards, and documentation covering platform health and incident trends.
• Investigate recurring problems and recommend automation and process improvements to increase service reliability.

Requirements

• Very good communication, analytical, problem-solving, organisational, and documentation skills.
• Willingness to work 12-hour shifts in a 24/7 rotating schedule, including day and night shifts.
• Ability to recognise problems, gather information, collaborate with multiple stakeholders, and remain effective under pressure.
• Customer-service orientation and a proactive, collaborative mindset.
• Strong written and spoken English required.
• Ability to use AI tools responsibly, including prompt structuring, output validation, understanding limitations, and taking ownership of results.

Nice to have

• Basic ITIL awareness and operational knowledge.
• German language skills.

Culture & Benefits

• Flexible remote work within Romania in a multicultural, agile, and hybrid environment.
• Medical benefits, gym support, personalised fitness options, and team events.
• Work-life flexibility tailored to individual needs.
• Programs supporting emotional and social wellbeing.
• Inclusive workplace focused on diversity, respect, skills, and performance.