Head of Client Engagement

Location: Stockholm, Sweden — On-site

Company

hirify.global is a Swedish luxury fashion house with a multidisciplinary approach spanning ready-to-wear, magazines, furniture, books, exhibitions, and global retail.

What you will do

• Define and lead the global client engagement strategy across clienteling, events, and VIC development.
• Create distinctive omnichannel client journeys that strengthen loyalty, desirability, and client lifetime value.
• Establish global frameworks, standards, and ways of working for consistent execution across markets.
• Develop culturally relevant client experiences, activations, and events.
• Translate client insights and CRM data into personalised engagement strategies.
• Lead a high-performing global team, strategic priorities, budget, and performance optimisation.

Requirements

• 10+ years of experience in client engagement, clienteling, or CRM within luxury fashion.
• Proven success in luxury environments with a strong clienteling culture.
• Expertise in omnichannel client engagement and customer journey strategy.
• Track record of delivering impactful client experiences, activations, and events.
• Data-driven approach with the ability to translate insights into action.
• Fluent English required. Experience leading and developing high-performing teams is also required.

Culture & Benefits

• Collaborative, inclusive, and feedback-oriented working environment.
• Opportunity to shape global client engagement across more than 60 own stores and wholesale partners.
• Work from the Stockholm headquarters in a restored former Czechoslovakian Embassy.
• International presence with offices in Paris, Empoli, New York, Shanghai, and Tokyo.
• Commitment to social and environmental performance, transparency, and accountability through B Corp Certification.