Commercial Lines Account Manager (Commercial Insurance)

Location: Meridian, Idaho, USA

Company

Brown & Brown provides commercial insurance services and supports clients, carriers, and internal teams with account management and policy servicing.

What you will do

• Serve as a primary contact for client inquiries and manage inbound and outbound service requests.
• Process policy changes, endorsements, certificates, ID cards, coverage questions, and renewal documentation.
• Support billing questions, payment processing, premium collection, invoicing, and premium finance agreements.
• Maintain client records in agency management systems and track documentation and open items.
• Collect and analyze exposure data, assist with renewal strategy, and identify coverage gaps and additional coverage opportunities.
• Develop client relationships that support retention and long-term partnerships.

Requirements

• Active Property & Casualty (P&C) license required.
• 3+ years of commercial lines account management experience.
• Strong customer service, communication, organizational, and time management skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and agency management systems.
• Ability to work with modern, technology-focused agency management systems.

Nice to have

• Equivalent work experience or a college degree.
• Experience with commercial insurance markets and carrier relationships.
• Experience supporting marketing, renewals, or new business placement.

Culture & Benefits

• Meritocratic culture that rewards self-starters and customer-focused work.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.