Engineer, TFS Client Services (Endpoint Management)

Location: Tokyo, Japan

Company

hirify.global provides client-facing technology solutions supporting tax-free shopping and refund operations.

What you will do

• Manage kiosk application releases, deployments, upgrades, and recurring issue resolution.
• Administer global Windows endpoints and kiosk devices using Microsoft Entra ID and Intune.
• Provision, configure, update, patch, secure, and decommission client devices.
• Contribute to onboarding and L1 support automation using PowerShell, APIs, and workflow tools.
• Act as a subject matter expert for kiosk platforms, endpoint management, or automation.
• Mentor L1 engineers and maintain technical documentation and knowledge sharing.

Requirements

• 2–5 years of experience in IT support, systems administration, or endpoint management.
• Strong experience in L1/L2 support environments and troubleshooting complex technical issues.
• Windows OS administration, Microsoft Entra ID, Intune or other MDM solutions.
• Endpoint security and compliance, scripting with PowerShell, and incident and problem management.
• Experience working in global IT environments and communicating with technical and non-technical stakeholders.
• Strong analytical, problem-solving, organizational, prioritization, mentoring, and knowledge-sharing skills.

Nice to have

• Networking fundamentals, including LAN/WAN, routing, and switching.

Culture & Benefits

• Full-time employment.
• Hands-on operational work focused on quality, accuracy, risk awareness, and continuous improvement.
• Collaboration across global IT environments and technical and non-technical stakeholder groups.