Senior Manager, Client Success (AI)

Location: Remote US; travel up to 40% for client engagement, executive relationship building, and strategic account growth.

Salary: $145,000–$165,000 annual base salary; equity and benefits are not included.

Company

hirify.global is an AI-powered heart health company building a platform that predicts and helps prevent cardiac events.

What you will do

• Lead strategic Fortune 500 client accounts across the full customer lifecycle, including adoption, retention, and growth.
• Own customer renewals, revenue retention, and expansion.
• Build trusted relationships with senior and C-suite client stakeholders and present the platform’s value proposition.
• Develop customer strategies, challenge assumptions, surface risks, and drive stronger business outcomes.
• Represent customer and user needs in product roadmap planning and champion new product offerings.
• Collaborate across functions and escalate strategically important issues to leadership.

Requirements

• 4+ years of enterprise customer success and/or account management experience.
• Experience managing large, complex Fortune 500 employer clients.
• Deep understanding of employer healthcare ecosystems and renewal cycles.
• Fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and evaluate outputs.
• Proven success exceeding ARR and client satisfaction goals, with strong strategic, communication, presentation, organizational, and multitasking skills.
• Ability to work independently, adapt to change, collaborate across functions, and operate in a fast-paced environment.

Culture & Benefits

• Positive, diverse, supportive, collaborative, creative, and courageous culture.
• Remote work within the US with travel required for client-facing activities.
• Opportunity to contribute directly to cardiac prevention and improved member health outcomes.