Manager, Customer Success (L7)

Location: San Francisco office with an office-centric hybrid schedule; standard in-office days are Monday, Tuesday, and Thursday, with varying work-from-home flexibility on Wednesday and Friday.

Base salary: $238,000–$280,000 per year, plus possible equity, sales incentive pay, and benefits.

Company

Asana is a human and AI collaboration platform used by teams worldwide to manage important goals and work.

What you will do

• Lead, coach, and develop a team of Enterprise Customer Success Managers through performance management and career planning.
• Build executive relationships with enterprise customers and lead executive business reviews and escalations.
• Design scalable programs, playbooks, and operating frameworks that improve customer health, product adoption, and AI consumption.
• Track portfolio risks, reduce churn, and identify expansion opportunities across strategic enterprise accounts.
• Partner with Sales on account strategy and collaborate with Product and Enablement on customer feedback, product gaps, and roadmap influence.

Requirements

• 7+ years of experience in Customer Success or Account Management within Enterprise SaaS.
• At least 2–3 years of direct people leadership or team management experience.
• Experience managing complex, high-value enterprise accounts and navigating C-suite relationships.
• Ability to build, execute, and iterate on scalable programs, playbooks, and processes.
• Strong analytical skills with experience managing GRR, NRR, adoption, and other SaaS metrics.
• Curiosity about AI tools and emerging technologies, with willingness to use them for productivity, collaboration, or decision-making.

Nice to have

• Experience in the AI or ML space.

Culture & Benefits

• Office-centric culture with hybrid work practices.
• Mental health, wellness, and fitness benefits.
• Career coaching and professional support.
• Inclusive family-building benefits.
• Long-term savings or retirement plans and in-office culinary options.