Customer Success Manager, Public Sector (AI)

Location: Atlanta, GA or Chicago, IL; up to 80% travel for in-person district visits, on-site training, and stakeholder meetings

Compensation: $160,000–$180,000 expected OTE annually

Company

hirify.global is a Series C AI software company building a Subsurface World Model that combines visual reasoning and large-scale data fusion to provide real-time utility data for construction, government, and utility customers.

What you will do

• Manage a portfolio of public sector customers across the full account lifecycle, from onboarding through renewal.
• Build multi-threaded relationships across central offices, districts, planning, survey, design, and traffic operations teams.
• Develop data-driven strategies to increase engagement, adoption, retention, and account growth.
• Act as the primary escalation point and coordinate swift issue resolution with cross-functional teams.
• Identify expansion opportunities and partner with Sales, Marketing, and Product on customer-aligned roadmap initiatives.
• Use AI, BI tools, and customer data to monitor account health, improve reporting, and scale a high-touch success model.

Requirements

• 4+ years of experience as a Customer Success Manager, ideally in a startup environment.
• Experience working with state and local governments and understanding complex public agency structures.
• Demonstrated success driving adoption and identifying growth or roadmap opportunities within key accounts.
• Fluency with AI tools and practical experience using them to improve customer success workflows.
• Strong BI and data analysis skills, with the ability to turn data into actionable insights.
• Ability and willingness to travel up to 80% for in-person customer engagement.

Nice to have

• Experience with Departments of Transportation and established DOT relationships.
• Project or change management expertise, such as PMP or CM certification.
• Consulting experience before entering the technology industry.

Culture & Benefits

• Work with a cross-functional public sector team shaping the future of utility data.
• High visibility and strategic alignment through direct reporting to the Director of Customer Success.
• Opportunity to influence product improvements and customer success best practices.
• Customer-facing field role with extensive travel across enterprise accounts and partners.