Customer Success Manager (AI)

Location: San Francisco, United States; remote work is available for this position.

Salary: $180,000–$230,000 OTE plus equity and benefits.

Company

hirify.global is a Series C startup building human-like AI phone agents for voice automation and customer communication at scale.

What you will do

• Own the post-sales journey and help customers launch quickly, achieve measurable KPIs, and realize ROI from AI phone agents.
• Diagnose deployment blockers, accelerate production readiness, and guide customers toward high-value use cases.
• Partner with forward-deployed engineers to troubleshoot issues and resolve complex production problems.
• Educate customers on best practices, new features, optimization strategies, and AI behavior.
• Identify expansion opportunities and convert customer insights into actionable growth plans.
• Communicate with executives and technical stakeholders while driving clarity, adoption, and customer outcomes.

Requirements

• 5+ years of experience in technical customer-facing roles such as TAM, CSM, or deployment strategist, with ownership of post-sales success and enterprise outcomes.
• Experience interpreting logs, querying data with SQL, and understanding API and production-system integrations.
• Experience managing escalations, incidents, complex issues, and senior stakeholder communication.
• Strong ability to explain technical concepts to executives and work deeply with technical practitioners.
• High emotional intelligence, customer advocacy, structured customer touchpoints, and cross-functional collaboration with Sales and Engineering.
• Ability to operate with high ownership and speed in a fast-moving startup environment.

Nice to have

• Startup or early-stage customer success experience.
• Experience with AI/ML, conversational AI, telephony, voice workflows, call flows, or contact center technology.
• Familiarity with distributed systems, logs, APIs beyond REST/JSON, or customer onboarding frameworks.
• Experience building CSM playbooks.

Culture & Benefits

• High-ownership role on a small team working at the frontier of voice AI and LLM applications.
• Opportunity to build and bring AI systems into production for customers across industries.
• Remote work is available, with an office in Levi's Plaza, San Francisco.
• Meaningful equity and benefits are provided.