Customer Success Director (AI)

Location: New York, New York, United States; Workplace: On-site. Most teams work in the office at least 4 days per week.

Fixed annual salary: $165,000–$220,000. Target total compensation is $262,000–$390,000, including variable quarterly compensation, equity, and benefits.

Company

hirify.global is an AI-first ecommerce technology company whose hirify.global mParticle platform helps global brands collect, connect, and activate customer data in real time.

What you will do

• Build trusted relationships with key stakeholders and decision-makers in strategic enterprise accounts.
• Partner with Fortune 50, 100, and 500 customers to understand business goals and create tailored success plans.
• Guide customers on mParticle use cases, platform adoption, best practices, and ongoing consultation.
• Collaborate with Solutions Consulting, Sales, Product, and other teams on strategic account plans and product feedback.
• Track customer health, adoption, and success metrics, and lead quarterly business reviews.
• Use AI tools to improve account planning, customer intelligence, operational follow-through, and troubleshooting.

Requirements

• 8+ years of experience in Customer Success, Account Management, or Solutions Consulting within enterprise SaaS.
• Experience with data, martech, customer data platforms, or developer-adjacent platforms is strongly preferred.
• Experience supporting high-revenue, large-scale global customers and communicating with senior and executive stakeholders.
• Ability to translate customer business strategy into data-driven success plans, platform adoption, and measurable outcomes.
• Strong collaboration skills across Solutions, Sales, and Product teams.
• AI-first mindset with practical use of AI and automation tools while maintaining a high standard of customer experience.

Nice to have

• Leadership experience, including mentoring, team guidance, or leading cross-functional initiatives.

Culture & Benefits

• Collaborative environment where teams move quickly, make decisions with incomplete information, and prioritize customer success.
• Fully funded medical, dental, vision, life, and disability insurance.
• Dollar-for-dollar 401(k) matching up to 4% of fixed annual salary.
• Equity in a profitable, fast-growing company and access to leading enterprise AI tools.
• Wellness and cell phone allowances, catered lunches, a stocked pantry, and dog-friendly offices.
• Extra leave options, including bonus annual leave and sabbatical leave.

Hiring process

• Final compensation level is determined through the interview process based on experience, skills, and the company career ladder.
• Quarterly performance reviews support feedback and promotion decisions.