VP, Consumer Bank Service Delivery Manager (Fintech)

Location: Stamford, Connecticut, United States. Hybrid work is available from home near a hirify.global Hub or from an office, with required commuting to the nearest Hub for in-person meetings, training, and culture events. Business travel may be required. Legal authorization to work in the United States is required.

Salary: $110,000–$185,000 USD annually, plus eligibility for an annual performance-based bonus.

Company

hirify.global provides financial services and operates a digital consumer banking business.

What you will do

• Support production applications and services for the digital consumer bank, maintaining stability, reliability, and operational readiness.
• Lead and govern change, incident, and release management processes across internal teams and third-party vendors.
• Coordinate technology releases, technical upgrade projects, testing efforts, delivery milestones, issue resolution, and escalations.
• Lead root-cause analysis sessions, including 5 Whys and corrective action planning, for critical production incidents.
• Partner with business owners, IT, risk, legal, compliance, marketing, finance, Fiserv, and other banking vendors.
• Communicate program status and develop effective communication strategies for business and technology stakeholders.

Requirements

• Bachelor’s degree and at least 7 years of IT experience, or a high school diploma/GED and at least 10 years of IT experience.
• At least 5 years of IT project management experience in financial services or banking.
• At least 5 years of experience with service delivery methodology, ITIL, and all phases of the SDLC.
• Availability 24/7 for critical production incidents and outages.
• Ability and flexibility to travel for business as required.
• Must have legal authorization to work in the United States; visa sponsorship is not available now or in the future.

Nice to have

• Experience leading critical business initiatives on time and within budget.
• Strong financial services business acumen and vendor management experience.
• Experience leading teams in a matrixed environment and driving cross-functional change.
• Strong analytical, decision-making, communication, and client relationship skills.

Culture & Benefits

• Flexible hybrid working through home-based work near a Hub or office-based work.
• In-person business and team meetings, training, and culture events at the nearest Hub.
• Inclusive culture with Employee Resource Groups supporting community, learning, and growth.
• Reasonable accommodations are available during the application process and employment.