Sr. Director, Global Service Experience Optimization– VCS and Visa Spend Clarity for Enterprise

Location: Hybrid role based in the Atlanta, GA office, with at least 3 days per week in the office. Travel required 5–10% of the time.

Salary: $179,300–$313,700 USD per year, with potential bonus, equity, and sales incentive payments where applicable.

Company

hirify.global is a global payments technology company serving consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Optimize the global service model for hirify.global Commercial Solutions and hirify.global Spend Clarity for Enterprise.
• Monitor client satisfaction, support cases, platform health, and SLA performance across regions.
• Represent the customer voice to Product, Technology, Client Services, Operations, and Data Services teams.
• Coordinate readiness for new and enhanced global product capabilities.
• Develop strategies to reduce client escalations and improve implementation, support, adoption, and delivery.
• Lead cross-functional process re-engineering and continuous improvement initiatives.

Requirements

• 12+ years of experience with a Bachelor’s Degree, or 10+ years with an advanced degree, or 5+ years with a PhD.
• Progressively responsible customer support experience in financial services, payment cards, software, or information services.
• Strong experience influencing senior stakeholders, managing client relationships, and coordinating global and regional teams.
• Ability to translate complex technical issues and processes into business solutions and language.
• Strong project management, organization, planning, communication, presentation, and prioritization skills.
• Proficiency with standard Microsoft Office tools, including Project, Excel, PowerPoint, Word, and Visio.

Culture & Benefits

• Full-time employment in an office-based hybrid environment.
• Work hours vary according to department needs.
• Benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.
• Opportunity to work across global and regional teams on large-scale payments and expense-management services.