Staff Vendor Partner Manager

Location: San Diego, California, United States

Salary: $147,500–$200,000 per year, plus potential cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform whose products include TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Lead multiple high-value BPO and vendor partner relationships, improving performance, operational consistency, and strategic alignment.
• Manage partner performance against CSAT, AHT, issue resolution, staffing, and capacity targets, including performance improvement plans.
• Facilitate weekly and monthly business reviews, ensuring data-driven analysis, root-cause identification, and action tracking.
• Lead large-scale, cross-functional programs across Customer Success, Product, Operations, Finance, and Technology.
• Coordinate program execution, milestones, meetings, risks, partner escalations, and operational roadblocks.
• Develop executive-level insights on partnership value, service delivery, staffing, and initiative impact.

Requirements

• 8+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships.
• Proven experience managing BPO or vendor partnerships and senior stakeholder relationships.
• Experience with contact center KPIs, WBR/MBR cadences, performance management frameworks, and large-scale service delivery.
• Experience with expert enablement, change management coordination, readiness processes, and complex multi-stakeholder initiatives.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Strong business acumen, analytical ability, customer focus, resilience, and independent execution skills.

Culture & Benefits

• Fast-moving Customer Success organization focused on transformation, measurable impact, and operational excellence.
• Competitive compensation with a pay-for-performance rewards approach.
• Potential eligibility for cash bonus, equity rewards, and employee benefits.
• Work includes collaboration with internal teams and external partner organizations.