Service Delivery Manager (P&C)

Location: Piscataway, New Jersey, United States

Salary: $150,000–$160,000 per year, plus benefits

Company

hirify.global is a global consulting firm delivering digital, cloud, data, AI, and software engineering solutions for financial services, technology, banking, and insurance organizations.

What you will do

• Direct end-to-end delivery of contracted IT services across multiple business units.
• Monitor SLAs, KPIs, client expectations, service quality, and operational performance.
• Manage senior stakeholders, escalations, complex issues, governance reviews, and executive reporting.
• Lead cross-functional initiatives focused on process optimization, operational efficiency, and continuous improvement.
• Support account strategy, proposals, renewals, service enhancements, and transformation projects.
• Lead service transitions, process changes, and multidisciplinary delivery teams.

Requirements

• Bachelor’s or Master’s degree in Business Management, Information Technology, or a related field.
• 12–15 years of progressive experience in IT service delivery management, stakeholder management, or related roles.
• Extensive experience in the P&C domain and delivering complex IT services for enterprise clients.
• Mastery of ITIL practices, SLA management, operational risk, compliance, contract management, and financial oversight.
• Strong communication, negotiation, analytical, problem-solving, executive presentation, and leadership skills.
• Experience with service management systems, executive reporting, governance tools, global delivery models, and multi-location operations.

Nice to have

• ITIL, PMP, or similar service management certifications.
• Experience in digital transformation, consulting, cloud, automation, or emerging technology-enabled services.
• Strategic thinking, operational discipline, resilience, adaptability, and a continuous-improvement mindset.

Culture & Benefits

• Competitive compensation and benefits package.
• Paid annual leave, sick leave, national holidays, and maternity and paternity leave.
• Medical, dental, vision, life, and disability insurance, with plans varying by region.
• Retirement savings, commuter benefits, and higher education certification support.
• Training, Udemy Business access, coaching, and personal development opportunities.
• Inclusive, diverse, flat, and approachable global work culture.