Customer Success Manager (SaaS)

Location: Travel occasionally within the United States and Canada, including visits to the R&D center in Israel.

Salary: $75,000–$95,000 OTE annually.

Company

hirify.global provides an all-in-one SaaS platform that helps hospitality businesses automate, optimize, and scale their operations.

What you will do

• Manage relationships with high-value customers and act as a trusted advisor and subject matter expert on the hirify.global Platform.
• Identify customer business drivers and recommend strategic solutions to increase product engagement.
• Develop and execute success plans focused on customer growth, retention, and long-term value.
• Manage escalations, troubleshoot technical issues, and coordinate complex customer situations across departments.
• Negotiate product upsells and contract renewals.
• Deliver platform training and advocate for customer needs in internal product improvements.

Requirements

• 2+ years of experience in Customer Success or Account Management in a complex SaaS environment.
• Strong technical acumen, analytical skills, and communication abilities.
• Ability to learn new products and technologies quickly and manage competing priorities across multiple accounts.
• Experience working with distributed teams and remote clients.
• Industry knowledge of hospitality or property management is advantageous.
• Native-level English proficiency is required.

Nice to have

• Fluency in Spanish.

Culture & Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Comprehensive virtual onboarding for new employees.
• Professional development opportunities.