Customer Success Manager II (SaaS)

Location: Remote - US; candidates must be authorized to work lawfully in the United States. Employment is not available in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, or West Virginia. Occasional travel may be required for company events, team collaboration, or offsites.

Salary: $79,670–$109,262 USD annual base salary, depending on geographic tier.

Company

hirify.global provides scheduling software used by millions of people and supports customers through a high-touch Customer Experience organization.

What you will do

• Manage a diverse portfolio of 200+ accounts in the scaled segment.
• Drive renewals by using usage data, automation, and playbooks to assess risk and renewal likelihood.
• Identify expansion opportunities across complex customer environments, business units, and stakeholders.
• Deliver a consistent and scalable customer experience by proactively addressing risk and expansion signals.
• Collaborate with Sales, Product, and Support to represent the customer voice and influence product direction.

Requirements

• 2–3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS or PLG environment.
• Experience owning renewals across a high-volume book of business and supporting multi-team or multi-product customers.
• Ability to analyze customer data, identify trends, and drive strategic outcomes.
• Experience with Salesforce, Gainsight, DocuSign, and other customer success systems.
• Ability to work independently, collaborate cross-functionally, and contribute to process improvements.
• Excellent communication skills and strong business acumen.

Culture & Benefits

• Full-time employees working at least 30 hours per week are eligible for equity awards and competitive benefits.
• The role offers a high-touch customer experience environment focused on product value and customer outcomes.
• Occasional travel may support company events, team collaboration, and offsites.