Support Engineer II

Location: Onsite in Oconomowoc, Wisconsin, USA

Company

hirify.global provides client-facing technology support, hardware servicing, and systems administration services.

What you will do

• Install, upgrade, repair, and perform preventive maintenance on PCs, printers, scanners, and related hardware.
• Diagnose and troubleshoot PC hardware, software, printer issues, and Microsoft applications.
• Track service incidents, provide timely status updates, and maintain complete documentation to meet service-level standards.
• Communicate with clients about scheduling, incident status, and service completion.
• Work with the Service Desk and Systems Engineering teams to resolve and escalate incidents.
• Support improvements to technical support and systems administration processes and tools.

Requirements

• At least 2 years of experience troubleshooting and supporting PC hardware/software, laptops, printers, and related technology products.
• At least 2 years of experience troubleshooting Microsoft products and tools.
• CompTIA A+ certification and a valid driver’s license are required.
• Strong verbal and written communication, documentation, critical thinking, and problem-solving skills.
• Ability to work independently, manage competing priorities, and interact professionally with clients.
• Ability to work weekends or off-hours when required by client needs.

Nice to have

• Degree in Information Systems, Engineering, or another applied technology field.
• MCP, Server+, MCSA, or other vendor certifications.

Culture & Benefits

• Client-centric, ethical, professional, and courteous approach to service.
• Team-oriented environment involving collaboration with service desk and systems engineering specialists.
• Opportunities to obtain product and vendor certifications and expand technical knowledge.
• Role includes prolonged desk and computer work and may require lifting up to 50 pounds with assistance.