Desktop Support Analyst II

Location: On-site in Tucson, Arizona, United States
Schedule: Monday through Friday, first shift

Pay rate: $25 per hour

Company

hirify.global provides IT support and operational services focused on reliable technology operations and end-user experience.

What you will do

• Provide advanced support for desktops, laptops, mobile devices, peripherals, and endpoint connectivity.
• Analyze and resolve complex incidents and service requests through in-person, phone, and chat support.
• Install, deploy, maintain, and update hardware and software, including Microsoft security patches, antivirus updates, and application upgrades.
• Manage tickets and incident tracking while meeting service-level agreements.
• Perform root cause analysis, document processes, and develop knowledge base and self-service procedures.
• Coordinate with third-party vendors and technicians, manage hardware parts, and mentor Level I and associate desktop support analysts.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field, or 4+ years of equivalent work experience.
• A+ certification.
• Strong experience supporting PC hardware and peripheral devices, with intermediate to advanced hardware and software troubleshooting skills.
• Experience with Microsoft 365 and SharePoint; familiarity with Active Directory and user support.
• Knowledge of ITIL or change management practices, root cause analysis, ticketing systems, and incident tracking.
• Valid driver’s license with an acceptable driving record and ability to pass a pre-employment background check.

Nice to have

• Network+ certification.
• Prior experience as a Desktop Support Analyst I.
• Experience supporting mobile devices.

Culture & Benefits

• Medical, dental, and vision coverage.
• Life insurance and 401(k) with company match.
• Paid holidays, including a flexible “You Pick a Day” holiday.
• FSA, HSA, and pet insurance options.
• Opportunities for certifications, skill-building, and career progression.
• Team-oriented environment focused on collaboration, recognition, and continuous improvement.