2 дня назад
IT Technician (Microsoft 365)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Technician (Microsoft 365): Providing remote and onsite technical support for Blue Mantis clients, troubleshooting Windows, macOS, server, hardware, networking, and Microsoft 365 environments with an accent on help desk operations, infrastructure migrations, and secure web-server configuration. Focus on resolving complex hybrid infrastructure issues, managing virtualization and cloud conversions, and supporting customer networks and systems.
Location: Hybrid, with travel to customer locations for onsite support
Company
is a digital technology services provider delivering managed services, cybersecurity, cloud modernization, and strategic technology guidance to mid-market and enterprise clients.
What you will do
- Troubleshoot hardware and software issues across Windows client systems, macOS, and Microsoft server operating systems.
- Manage help desk requests received by phone, email, and chat, documenting requests and resolutions in a ticketing system.
- Support complex infrastructure projects, including Exchange-to-Microsoft 365 migrations, server virtualization, and cloud conversions.
- Travel to customer locations when onsite resolution is required; mileage reimbursement is provided.
- Generate and securely manage certificate signing requests and private keys, including installation and configuration on IIS web servers.
Requirements
- 3–5 years of IT experience supporting end users in remote or onsite environments.
- Customer service or office support experience, with at least one year required.
- Experience supporting HP, Dell, Intel, or Lenovo client and server hardware.
- Knowledge of Windows 10/11, Windows Server 2012–2022, Hyper-V, and VMware ESXi.
- Strong knowledge of Active Directory, Group Policy, DNS, DHCP, switching, VLANs, routing, and firewall support.
- Reliable vehicle for travel to customer locations is required.
Nice to have
- Industry certifications such as A+, MCSE, MCSA, MCITP, or CCNA.
- Experience with WatchGuard, SonicWall, Cisco, or Fortinet FortiGate firewalls.
- Experience managing autonomous and managed wireless access points.
Culture & Benefits
- Full-time employment within a growing digital technology services organization.
- Hybrid workplace with both remote and onsite client support.
- Mileage reimbursement for approved travel to customer locations.
- Reasonable accommodations are available for employees with disabilities.
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