Computer Client Support Analyst I (Tier 1 Help Desk)

Location: On-site in Sacramento, California, within a 24/7 operations center.

Salary: $49,900–$54,100 per year.

Company

hirify.global provides staffing and technical workforce solutions for enterprise and regulated infrastructure environments.

What you will do

• Provide Tier 1 support through telephone, web, and ticketing channels.
• Troubleshoot desktop computers, mobile devices, network connectivity, and hardware and software peripherals.
• Create, categorize, prioritize, assign, and escalate incident tickets and work orders.
• Monitor enterprise network devices, interfaces, and applications for alarms and alerts.
• Correlate related customer issues and take corrective action during outages or application failures.
• Follow run-books, standard operating procedures, and service-level requirements while sharing operational updates with the support team.

Requirements

• At least 1 year of professional IT service desk, help desk, or desktop support experience.
• High school completion or equivalent.
• Working knowledge of Microsoft operating systems and Microsoft Office Suite.
• Basic understanding of TCP/IP networking and enterprise IT operations.
• Strong customer service, analytical, problem-solving, communication, and organizational skills.
• Availability to work on-site with varied shifts in a 24/7 operations center.

Nice to have

• IT software training, hardware accreditations, or industry certifications.
• Experience with enterprise ticketing systems and automated monitoring platforms.
• Experience in regulated infrastructure or utility service environments.

Culture & Benefits

• Collaborative support environment with active two-way knowledge transfer.
• Temporary assignments lasting 13 weeks or longer may include medical, dental, vision, and 401(k) benefits.
• Statutory sick pay is provided where required.
• Reasonable accommodations are available during the employment process.