Senior Relationship Banker

Location: Rhinebeck, New York, United States of America

Salary: $24.87–$41.45 hourly (USD)

Company

M&T Bank is a banking institution providing retail and business banking products and services.

What you will do

• Develop, expand, and retain customer relationships through proactive outreach, portfolio management, appointments, and referrals.
• Identify customer needs and recommend retail, mortgage, HELOC, business banking, treasury management, and merchant services solutions.
• Evaluate financing requests, recommend loan structures, and submit complete loan application packages.
• Conduct follow-ups, outbound prospecting, community networking, and relationship-building with business partners and centers of influence.
• Support risk management through KYC, customer information profiles, fraud prevention, audit requirements, and internal controls.
• Maintain current knowledge of products, operational procedures, systems, and regulatory requirements while contributing to branch sales goals.

Requirements

• High school diploma or GED and at least three years of retail sales, call center, customer service, or telesales experience, or at least two years of proactive sales experience.
• Strong verbal communication, interpersonal, organization, time-management, and prioritization skills.
• Exceptional customer service and the ability to communicate tactfully with internal and external customers.
• Demonstrated knowledge of financial services products and proficiency with internet user-level technology.
• Ability to stand for extended periods, use communication equipment, read fine print, and lift objects weighing 5–30 pounds.
• Ability to work face-to-face with customers in the Rhinebeck branch environment.

Nice to have

• Associate degree.
• Notary public license.
• At least three years of financial services sales experience.
• Bilingual ability based on branch needs.

Culture & Benefits

• Competitive, market-informed hourly compensation.
• Work in an open, face-to-face branch environment.
• Support an environment focused on belonging and the M&T Bank brand.
• Follow company and regulatory compliance, operational risk, and internal control standards.