Customer Experience Banker (Banking)

Location: Columbus, Ohio, United States; office-based

Company

hirify.global National Bank provides banking services and supports customers through branch-based financial relationships.

What you will do

• Serve walk-in customers and provide accurate, efficient transactions and exemplary customer service.
• Identify consumer and business customers’ financial goals and recommend appropriate deposit and banking products.
• Grow customer relationships through structured sales processes, follow-up programs, outbound calling, and referrals.
• Educate customers and refer them to other areas of the bank to deepen relationships.
• Resolve customer issues while following operational, security, risk, and regulatory procedures.

Requirements

• High school diploma or GED plus at least one year of customer service or relevant military service, or a bachelor’s degree.
• Demonstrated ability in customer service, sales, relationship management, banking, communication, and presentations.
• Currently authorized to work full-time in the United States.
• Immigration sponsorship is not available for this position.

Nice to have

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling experience.
• Comfort using mobile services and online banking platforms.

Culture & Benefits

• Welcoming and inclusive branch team environment.
• Opportunity to share ideas and influence customers, the bank, and local communities.
• Office-based workplace with specific work arrangements provided by the hiring team.
• Equal opportunity and tobacco-free hiring practices.