Trainer II

Location: Jacksonville, Florida, United States

Company

hirify.global provides data and software services that connect the vehicle lifecycle and protect homes and digital identities.

What you will do

• Facilitate instructor-led new-hire onboarding, upskill, refresher, and leadership development programs.
• Create, maintain, and improve training materials, guides, job aids, and learning resources.
• Collaborate with operations, quality, and client services teams to align training with business needs.
• Identify performance gaps, analyze operational trends and feedback, and recommend targeted learning solutions.
• Use Copilot, AI-powered solutions, LMS tools, blended learning, virtual facilitation, and digital knowledge resources.
• Maintain training records, attendance logs, reports, and certification documentation while supporting launches and special projects.

Requirements

• Minimum two years of Training & Learning experience.
• Strong presentation, facilitation, communication, coaching, conflict-resolution, and organizational skills.
• Ability to analyze performance trends, adapt to changing environments, influence without direct authority, and work independently and cross-functionally.
• Proficiency in Microsoft Office Suite, Teams, PowerPoint, and learning technologies.
• Ability to maintain professionalism and create an inclusive, psychologically safe learning environment.
• Willingness to travel up to 25% during periods of high business demand.

Nice to have

• Experience in training, coaching, leadership, mentoring, or facilitation.
• Experience supporting customer service or contact center environments.
• Growth mindset, continuous improvement orientation, learning agility, accountability, collaboration, and customer-centric thinking.

Culture & Benefits

• Innovative environment focused on data, insights, automation, and advanced technologies.
• Opportunities to develop modern digital learning strategies and use emerging AI tools.
• Collaboration with trainers, developers, operations, quality, and specialty teams.
• Equal opportunity employment in accordance with applicable employment laws.