Universal Banker - Float (Banking)

Location: Smithtown, New York, United States of America; branch-based role with frequent travel to different branches within a designated area.

Salary: $22.79–$37.99 hourly (USD)

Company

M&T Bank provides Consumer and Business Banking services through its branch network.

What you will do

• Support branch customers through sales, service, teller transactions, appointments, lobby management, and walk-in assistance.
• Educate customers on Consumer and Business Banking products and recommend solutions based on identified needs.
• Promote digital banking capabilities and proactively support customer retention and relationship growth.
• Service customer accounts, open new accounts, support loan origination, review overdrafts, resolve complaints, and document interactions.
• Assist with AML, BSA, KYC, fraud escalation, compliance controls, audits, and Federal SAFE Act registration requirements.
• Travel between assigned branches and collaborate with internal banking partners to resolve operational and customer issues.

Requirements

• High school diploma or equivalent GED.
• At least 1 year of retail sales, call center, customer service, or telesales experience.
• Ability to travel easily between branches as needed and work in an open, face-to-face customer environment.
• Strong verbal communication, interpersonal, organization, time management, prioritization, and customer problem-solving skills.
• Ability to handle difficult customer conversations, work under critical time constraints, and interact with consumer and small-business customers.
• Proficiency with internet user-level technology; ability to stand for long periods and lift objects weighing 5–30 lbs.

Nice to have

• Bilingual capability based on branch needs.
• Proven referral or sales ability.

Culture & Benefits

• Customer-focused branch environment centered on empathy, belonging, adaptability, and digital fluency.
• Work across multiple branch locations to support changing customer and operational needs.
• Fair, competitive, and market-informed compensation.