Sr. Customer Success Manager (SaaS)

Location: Remote within the United States; employees may live in any of the 50 states, with limited exceptions. Must work Eastern Time Zone hours. Travel up to 20% for retreats, in-market meetings, events, and trainings.

Salary: $40.00–$63.80 per hour in certain states, or $38.00–$60.60 per hour in other listed states. Eligible for equity awards.

Company

hirify.global is a U.S. real estate platform offering products and services for buying, selling, financing, and renting homes.

What you will do

• Serve as the primary post-sales consultant and trusted advisor for real estate professionals using hirify.global Pro, Follow Up Boss, and Showcase.
• Manage strategic account relationships with brokers, owners, team leads, operations leaders, and agents.
• Conduct data-driven business reviews and strategic coaching sessions to improve customer outcomes.
• Facilitate onboarding and product adoption in partnership with Implementation.
• Use reporting to identify performance gaps and recommend actions that improve account health, activation, retention, and expansion.
• Coordinate with Sales, Implementation, Marketing, Product, and Support to resolve customer issues.

Requirements

• 5+ years of experience in a client-facing role such as customer success, account management, sales, or consulting.
• Experience managing strategic or complex accounts at a SaaS or technology company.
• Ability to work Eastern Time Zone hours.
• Experience driving activation, adoption, retention, expansion, and revenue improvement.
• Strong data analysis, communication, critical thinking, problem-solving, and stakeholder management skills.
• Bachelor’s degree or equivalent experience.

Nice to have

• Knowledge of the real estate industry.
• Adjacent SaaS or ad-tech experience.

Culture & Benefits

• Remote work from a physical location of choice within the United States.
• Equity awards based on experience, performance, and location.
• Opportunities to attend company retreats, industry events, and trainings.
• Inclusive and innovative workplace focused on employee growth and customer impact.