Director of Customer Success (SaaS)

Location: Hybrid at the Seattle HQ; applicants must be authorized to work for any employer in the United States.

Annual base salary: $165,000–$200,000, plus equity and benefits.

Company

hirify.global builds products that help people get more value from meetings, workflows, and communication.

What you will do

• Lead and scale post-sale customer operations across strategic account management and high-volume customer success.
• Manage and develop Account Managers supporting larger and strategic accounts, including retention, enablement, renewals, expansions, and customer health.
• Partner with Sales, Product, Engineering, Growth, and Marketing on onboarding, adoption, customer feedback, feature requests, and recurring product pain points.
• Oversee email, chat, and technical support operations while supporting the Senior Manager responsible for the Customer Success Team.
• Improve efficiency through AI, automation, tooling, lifecycle programs, and scalable 1:many communication channels.
• Develop operational reporting and data analysis to identify customer risks, product gaps, trends, and improvement opportunities.

Requirements

• 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles.
• Experience leading account management or customer success teams in a SaaS environment.
• Experience scaling customer-facing teams and processes in a high-growth company.
• Experience managing technical or product support organizations and supporting onboarding, enablement, retention, and expansion initiatives.
• Strong operational, analytical, communication, leadership, and organizational skills.
• U.S. work authorization is required; visa sponsorship is not available.

Nice to have

• Startup or high-growth SaaS experience.

Culture & Benefits

• Low-deductible health plans.
• Flexible time away and family leave programs.
• Equity compensation.
• Cross-functional collaboration with Product, Engineering, Sales, Growth, and Marketing.