Customer Onboarding Manager

Location: Remote, United States; hybrid and remote work models may apply based on proximity to office hubs, with expected travel for team and company-wide offsites.

Company

hirify.global provides cloud-based shop management software that helps auto repair businesses manage operations, payments, customer engagement, and growth.

What you will do

• Become a product expert and provide detailed account walkthroughs for new customers.
• Manage customer implementations, communicate setup requirements, and guide customers on platform capabilities and adoption best practices.
• Record implementation needs, requests, and questions in HubSpot and communicate relevant insights to leadership.
• Build relationships with new and existing customer stakeholders, including enterprise-level contacts.
• Run and manage customer data migrations while collaborating with sales, customer success, operations, support, and engineering.
• Use customer feedback to improve the onboarding process and resolve service issues.

Requirements

• 1–2 years of experience in customer onboarding or another customer-facing function.
• Project management skills and the ability to improve team processes and direction.
• Experience proactively resolving escalated client service issues and sharing insights with the organization.
• Experience establishing and growing relationships with stakeholders from Director to C-suite level.
• Ability to collaborate closely with Customer Success to solve customer problems.
• Bachelor’s degree preferred.

Culture & Benefits

• Remote and hybrid work models with supported travel to team and company-wide offsites several times a year.
• Competitive base salary, generous paid time off, and paid maternity, parental bonding, and medical leave.
• Medical, dental, vision, prescription, mental health counseling, life, and AD&D insurance.
• 401(k) plan with a 100% employer match on contributions up to 6%, plus FSA and HSA accounts.
• Up to $60 per month for fitness, mental health, or wellness expenses.
• Continuing education support and a $300 home office setup bonus after one year of employment.