Onboarding Specialist (AI)

Location: 100% remote; work from anywhere with stable internet and a suitable workspace

Company

hirify.global helps creators build sustainable video businesses and grow revenue through its platform.

What you will do

• Serve as the primary contact for new customers throughout onboarding and platform launch.
• Manage an onboarding portfolio of 50–80 customers, keeping launches organized and moving toward activation.
• Guide customers through platform setup, configuration, activation, training, and product education.
• Coordinate with App Launch, Migrations, product, support, and customer success teams to deliver customer assets, apps, and data accurately and on time.
• Identify blockers and risks, reduce time-to-value, and align onboarding with customer goals and ROI expectations.
• Use AI to draft communications, summarize calls, prepare kickoffs, automate repetitive work, and improve onboarding workflows.

Requirements

• 3+ years of experience in implementation, customer success, or account management, ideally in SaaS.
• Hands-on daily experience using AI tools such as ChatGPT or Claude is required.
• Ability to critically review AI output and take ownership of accuracy, tone, and customer impact.
• Experience managing multiple onboarding projects with strong attention to detail.
• Strong communication, relationship-building, customer-first, and cross-functional collaboration skills.
• Ability to explain technical concepts simply, adapt quickly, and work remotely.

Nice to have

• Familiarity with video hosting, content creation, or digital community platforms.
• Curiosity about emerging AI tools and workflows.

Culture & Benefits

• Customer-focused culture with an emphasis on ownership, pace, simplicity, and collaboration.
• Clear growth plan and career development support.
• Flexible, unlimited PTO and flexible parental leave.
• Generous home-office stipend or coworking-space support.
• Remote work with flexibility to work from anywhere.