Customer Success Manager (Enterprise), Max

Location: US Remote; less than 15% nationwide travel required

Salary: $86,600–$139,000 USD annually, depending on US compensation zone, plus variable commission and equity

Company

hirify.global provides software that helps trade service companies maximize the value of technology and improve their operations.

What you will do

• Manage and develop a portfolio of approximately 35 high-touch enterprise customer accounts with complex needs.
• Gather customer intelligence, assess product usage, identify valuable features and services, and coach customers on best practices.
• Build senior-level relationships and deliver a premium customer experience through confident executive communication.
• Solve complex customer problems with strategic, creative solutions that increase product value.
• Analyze user engagement data, identify actionable insights, and report on KPIs.
• Segment customers for upselling and cross-selling opportunities while mentoring new hires and non-enterprise success team members.

Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role.
• Ability to manage multiple projects and priorities with strong attention to detail.
• Experience with project management and analyzing data sets.
• Strong communication, organizational, collaboration, and problem-solving skills.
• Ability to work independently and effectively in a fast-paced, entrepreneurial environment.
• Availability for less than 15% nationwide travel and work authorization for the United States.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, and comprehensive onboarding.
• Leadership training, career development programs, peer recognition, and performance rewards.
• Company-paid medical, dental, and vision coverage, including FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption support, plus maternity resources.
• Pet insurance, legal advisory services, and financial planning tools.